With the right spare parts, many BALDERIA products can continue to be used safely and reliably over a long period of time. Remote controls and accessories can be found in our Accessories & Service section with details of compatible models.
How to find the right spare part
- Identify the exact model designation of your BALDERIA product. You will find this on the type plate or in the operating instructions.
- Consumers select the matching remote control or accessory in the shop. Professional repairers look up the model in the spare parts list for professional repairers.
- Before ordering, check the stated model compatibility and item number.
For every item in the shop and in the spare parts list we state which models the part is suitable for. You will also find the price and the ordering route there.
Documents for this product
If you are not sure which spare part is required, our customer service will be happy to help you identify it. Please have the model designation and the name of the relevant component ready (identifiable from the drawings/illustrations in the operating and installation instructions).
- Phone: +49 800 000 8209
- Email: info@in-out-house.de
- Service hours: Mon–Fri, 8:00 am – 5:00 pm (German time)
Advice from our customer service is voluntary and is not a prerequisite for ordering a clearly identified spare part.
Spare parts for consumers
Spare parts that can be ordered by consumers, for example remote controls, can be found directly with the respective product.
The stated total price for consumers includes statutory VAT. Whether shipping costs apply is indicated with the respective offer and before the order is completed.
Spare parts and repair information for professional repairers
We supply spare parts for electrical and functional components (e.g. control boards) exclusively to professional repairers. A one-time registration, free of charge, with proof of technical competence (e.g. entry in the trade register for crafts or business registration) and of business liability insurance is required. We decide on the registration within five working days. Registered repairers order by e-mail and receive requested repair and maintenance information within one working day.
Item numbers, compatible models, indicative net prices and the registration and ordering procedure can be found in the spare parts list for professional repairers.
Delivery time for spare parts that must be made available by law
For spare parts that must be made available under the applicable eco-design requirements, we guarantee delivery within ten working days of receipt of the order during the respective statutory availability period.
The specific availability of voluntarily offered accessory and decorative items is indicated on the respective product page.
Statutory warranty
Your statutory guarantee rights are not restricted by ordering a spare part. If a defect occurs during the statutory warranty period, please contact our customer service before placing a chargeable order.
Work on live electrical, thermal or safety-relevant components may only be carried out by appropriately qualified persons.
If problems arise, please contact our customer service (info@in-out-house.de) to find the best possible solution.
