The shipping time within Germany is 1-3 business days. Within Europe, it is 5-8 business days.

Within Germany, shipping is free, throughout Europe
shipping costs are staggered from €4.99.

STILL PENDING

Orders placed by 12 PM will be shipped on the same business day. Orders placed over the weekend will always be shipped on the next possible business day.

We ship via GLS

We are happy to exchange
the product free of charge. Please send us photos of the damage to info@balderia.com

Please check using the tracking number, which you
should have received automatically via email, whether a new delivery attempt has been made
or if the package has been dropped off at a parcel shop.

Yes, you can return your order or just parts of the order to us within 14 days of receipt.

You will receive a return label from
us, with which you can return the package free of charge at a GLS parcel shop near you.

Yes, the return with a return label is free of charge.

The warranty period is typically 2 years.

After the warranty period has expired, a paid replacement delivery is possible at any time.

Accepted payment methods

- Prepayment by bank transfer (via Klarna)

- Payment by credit card

- Amazon Pay

- Payment via PayPal 

- Payment via PayPal Express

- Payment via PayPal (Credit card, direct debit, possibly invoice)

- Payment by installment purchase (via PayPal)

- Payment via instant transfer (via Klarna)

- Payment by invoice (via Klarna)

- Payment by installment purchase (via Klarna)

- Payment by direct debit (via Klarna)

- Payment by credit card (via Klarna)

Further details on payment

When paying by SEPA direct debit or SEPA corporate direct debit, you authorize us by granting a corresponding SEPA mandate to debit the invoice amount
To withdraw from the specified account. You will receive a pre-notification at least 5 days before the date of the direct debit collection.
Please note that you are required to ensure sufficient coverage of the account by the announced date.

When paying by credit card, your credit card account will be charged upon conclusion of the contract. 

In the case of cross-border deliveries, additional taxes (for example, in the case of an intra-community acquisition) and/or duties, such as customs duties, may apply. These are to be borne by you.

Yes, installment payments are possible through the payment service providers Klarna and Paypal.